What is it?

A refund is the process by which you return all or part of the amount of a transaction to your customer. With Ecart Pay, you can manage refunds directly from your dashboard, without the need to contact support.

When can I request a refund?

You can request a refund as long as the transaction is completed and within the time limits set by the payment method used.

How to make a refund?

1. Go to the menu: Payments > Transactions.

   

2. Locate in the table the transaction you wish to refund; you can use the filters to find it more easily.

3. In that row, go to the column Actions > View details > Options > Create refund.

4. Done! The refund will have been generated for the selected transaction.

How long does it take for the refund to reflect?

The time depends on the payment method used for the purchase:

• Debit/Credit card, transfers or SPEI: 5 to 30 business days, depending on the bank

• If the transaction was paid in cash: Since there is no source account, you will need to handle the refund directly with your customer.